How to Take Advantage of Used Car Dealerships Offering the Best Customer Service?
Posted Monday, Jul 24, 2023
Customer service is a crucial part of the buying process for customers for obvious reasons. When buying a used vehicle, connecting with a dealership that provides the best customer service will ensure that your needs are met and that you find a vehicle that fits your requirements and falls within your budget. Here are a few tips on how you can gauge the quality of the customer service of a used car dealership to get the best service possible.
One Call Resolution
As a customer, you don’t want to be kept waiting for someone to answer your call whenever you call the used car dealership. What’s worse is when the service you’re using doesn’t offer a phone number or have a customer service team. This should be the first red flag when choosing a used car dealership or auto financing option.
Reputable auto dealerships always go the extra mile to make sure that every customer is comfortable with their purchase. This means providing their customers with multiple modes of contact, making it easier for them to get in touch with the company to get their queries answered. Some of the best-used car dealerships that provide car financing make it easier for their customers to contact them to get free quotes or gain information on their inventory or auto financing options.
This is where customer waiting time comes in. Even if the used car dealership has shared its contact information on its website, how long does it take for customers to get in touch with a representative? If you have contacted a used car dealership and their customer support staff, have not only addressed your concerns but have put them to rest, then chances are you can expect the same level of customer service when you walk into their used car dealership.
Easy Payments
Making a one-time or monthly payment for a used car can be tricky for some people. Reputable used car dealerships provide multiple payment options to their clients, which makes it easier for customers to choose the right payment mode that they’re comfortable with using.
These payments include bank transfers, electronic cheques, debit and credit cards, and third-party payment services. Along with offering multiple payment options, reputable auto dealerships also use the latest security protocols to keep the customer’s personal information safe from data theft.
Vehicle Videos and Pictures
A reputable used auto dealership will include detailed pictures and videos about every vehicle that’s in their inventory, along with a vehicle history report, so that you can get a better idea of what you’re getting into before making the trip to the used car dealership.
Seasonal Sales and Discounts
Additionally, the website of the used car dealership should clearly indicate the financing options that are available for a particular vehicle, along with any seasonal sales and discounts. Reputable used car dealerships offer the best seasonal discounts and other benefits when choosing their auto finance services, making it easier for customers to get the most bang for their buck.
The Return Policy
One of the signs that a used car dealership offers great customer service is having a clear and simple return policy. While federal law may not require used car dealerships to provide clear guidance when it comes to return policies, good dealerships allow customers to return the vehicle within a few days or ask for a refund in the form of a money-back guarantee.
Warranties
Speaking of return policies, reputable used car dealerships are always on the lookout for ways to attract more customers, and one of the most effective ways of doing that is by offering warranties for their vehicles. The warranty coverage should be easy to understand and should override the terms in the sales contract. Since there are several types, it’s best to do your research and find used car dealerships in your area that offer at least one of them.
Some of the most common warranties offered by used car dealerships include an “as is” warranty, which means that the dealer is not going to pay for any repairs. But, when the dealership offers this type of warranty, the box in the buyer's guide and agreement should be checked and not just given as a verbal promise.
Any warranties that are deemed “unspoken” or “unwritten” promises should be given in writing to the customer unless the vehicle is being sold on an “as is” basis. Used car dealerships often provide full or limited warranties as well.
If so, the dealership must provide the details in writing. This may include any service or repair warranties that will be provided free of charge to the customer once they have purchased the vehicle. Every warranty has a lifetime, which means the duration of any warranty needs to be clearly specified in the agreement so that you can take advantage of the coverage should you need it.
Ending Note
Shopping for a new or used vehicle is not just a transaction but an experience. This is why customers tend to gravitate towards used car dealerships that provide excellent customer service and better options.
At Prime One Auto Sales LLC, it’s easy for customers to find the best deals and vehicles in town by getting access to auctions and exclusive industry sources. Furthermore, the service backs its vehicles and finance products, which is why the company offers a test drive before you make your final decision. Thanks to its relationships with multiple lenders, Prime One Auto Sales LLC. is bound to get you financed, regardless of your credit score.
